Shipping policy
📦 Delivery Policy
Last updated: [22/03/2026]
1. Delivery Areas
We currently deliver to:
- United Kingdom
If your location is not listed, please contact us before placing an order.
2. Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays).
You will receive a confirmation email once your order has been dispatched.
3. Delivery Times
Estimated delivery times are as follows:
- Standard Delivery (UK): [2–5 business days]
Please note that delivery times are estimates and may vary due to external factors.
4. Delivery Costs
Delivery charges are calculated at checkout based on your location and selected shipping method.
- Free delivery to United Kingdom only.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
6. Delays
While we aim to meet all delivery estimates, delays may occur due to:
- High order volumes
- Courier issues
- Weather conditions
- Customs processing (for international orders)
We are not responsible for delays caused by third-party couriers.
7. Lost or Damaged Items
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [SolelyScented@hotmail.com] within [14 days] of the expected delivery date.
We will work with you to resolve the issue as quickly as possible.
8. Incorrect Address
Please ensure your delivery details are correct before placing your order.
We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
9. Contact Us
If you have any questions about delivery, please contact us:
- Email: [SolelyScented@hotmail.com]